Responsible Gaming at 7edb

1. Age Restriction Policy

The 18+ age restriction is the single most important safeguard we operate. Gambling is an adult activity that carries financial risk, and young people are particularly vulnerable to developing problematic gambling habits. 7edb takes this responsibility seriously and has implemented the following age-verification measures:

• All players must declare their date of birth at registration. Any player found to have falsified this information will have their account permanently closed and any winnings forfeited.
• 7edb may request copies of government-issued identification — such as a Bangladesh National Identity Card (NID), passport, or driving licence — to verify age before processing withdrawals or activating bonus offers.
• Accounts flagged as potentially belonging to a minor are suspended immediately pending investigation.
• If you are a parent or guardian and believe a minor has accessed the 7edb platform using your payment methods or device, contact our support team at [email protected] immediately. We will investigate and take appropriate action without delay.

We also strongly encourage parents and guardians to use parental control software on shared devices to prevent minors from accessing any online gambling platforms, including 7edb.

2. Deposit Limits

Managing how much money you put into your 7edb account is one of the most effective ways to keep gambling within your means. Deposit limits allow you to define a maximum amount you are prepared to spend over a given time period, giving you a firm financial boundary before you start playing.

How to Set a Deposit Limit

Log in to your 7edb account and navigate to the Responsible Gaming section in your account settings. From there, you can set three types of limits:

• Daily deposit limit: The maximum amount you can deposit within any 24-hour rolling period.
• Weekly deposit limit: The maximum amount you can deposit within any 7-day rolling period.
• Monthly deposit limit: The maximum amount you can deposit within any 30-day rolling period.

All limits are denominated in Bangladeshi Taka (৳ BDT) and apply across all payment methods, including bKash, Nagad, Rocket, Upay, and bank transfers. Reducing a deposit limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before it becomes active — this built-in delay is intentional, giving you the opportunity to reconsider any decision made in the heat of the moment.

Why Deposit Limits Matter

Without a firm financial boundary, it can be easy to spend more than intended — particularly during exciting live cricket matches like BPL or IPL games, or during fast-paced crash games. A deposit limit removes the temptation to chase losses or top up an account impulsively. We encourage all players to set a limit from the moment they register, not only when they feel gambling is becoming a problem.

3. Time-Out Feature

The Time-Out feature is designed for players who want to take a short, deliberate break from gambling without committing to a full self-exclusion. A time-out is an ideal tool if you feel tired, emotionally heightened, or simply want to step back and reassess your gambling habits.

Time-out periods available on 7edb are:

• 24 hours — a brief overnight pause;
• 48 hours — a weekend break;
• 7 days — a full week away from the platform;
• 30 days — a longer monthly reset.

During a time-out, your account is suspended: you cannot log in, deposit funds, place bets, or access any games. All promotional communications from 7edb are also paused during this period. A time-out takes effect within minutes of the request being submitted and cannot be reversed before the period ends. This is a deliberate feature — the value of a time-out lies in its firm boundary.

To activate a time-out, go to the Responsible Gaming section in your account settings, or contact our 24/7 live support team who will activate it on your behalf immediately.

4. Self-Exclusion Tools

Self-exclusion is the most comprehensive responsible gaming tool available on 7edb. It is intended for players who feel that gambling is causing harm and who need a firm, extended break from all betting activity. Unlike a time-out, self-exclusion periods are longer and the process for lifting them involves a mandatory cooling-off period.

Self-Exclusion Periods

• 3 months — suitable for players wanting a medium-term break;
• 6 months — a longer period for more serious concerns;
• 12 months — a full-year exclusion for significant issues;
• Permanent exclusion — for players who wish to close their account permanently with no option to reopen it.

What Happens During Self-Exclusion

Once self-exclusion is activated, the following measures take effect immediately:

• Your 7edb account is fully blocked — login is not possible.
• All active bonus offers and promotional credits are cancelled.
• You are removed from all marketing lists — no SMS, email, or push notifications will be sent.
• Any pending withdrawal requests will still be processed to your registered payment method.
• Creating a new account under any name or payment method during a self-exclusion period is a violation of our Terms & Conditions and will result in permanent account closure.

To request self-exclusion, contact our support team at [email protected] or use the Responsible Gaming section in your account settings. Self-exclusion requests are processed within 24 hours, though most are actioned within the hour. If you are in crisis and need immediate access blocked, contact live chat — our team will prioritise your request.

5. Warning Signs of Problem Gambling

Problem gambling can develop gradually, often without the person involved realising how serious the situation has become. The following behaviours are recognised warning signs that gambling may be moving from entertainment to something more harmful. If you recognise any of these in yourself or someone you care about, please reach out for support.

6. Self-Assessment Checklist

The following questions are adapted from widely used responsible gaming self-assessment frameworks. Answer each question honestly. There are no right or wrong answers — this checklist is a personal reflection tool, not a diagnostic test.

7. Getting Help and Support

7edb's support team is available 24 hours a day, 7 days a week — including all Bangladeshi public holidays — to assist players who have concerns about their gambling behaviour. Whether you want to activate a limit, discuss your options, or simply talk through how you are feeling about your gambling, our team is here without judgement.

We understand that reaching out can feel difficult. Our support staff are trained to handle responsible gaming conversations with sensitivity and confidentiality. All discussions about gambling concerns are treated as strictly private and will not be shared with other parties.

How to Contact Support

You can reach the 7edb responsible gaming support team through the following channels:

For Underage Gambling Concerns

If you suspect that a minor has used a 7edb account — whether by accessing a parent or guardian's account, or by creating their own using false information — please contact [email protected] immediately. Include as much detail as possible. We will investigate the report within 24 hours and take all necessary action, including account suspension and refund of any deposits made by a minor.

8. Our Commitment to Safe Play

Responsible gaming is not a compliance checkbox for 7edb — it is a core part of how we operate. We believe that a player who gambles within their means, with full awareness of the risks, and with access to meaningful safety tools, is a player who can genuinely enjoy what our platform has to offer over the long term.

We continuously review and improve our responsible gaming framework. This includes monitoring anonymised platform-wide data for patterns associated with problem gambling, investing in staff training, and updating our tools to reflect best practices in player protection. We also work to ensure that our promotional activities — including welcome bonuses and seasonal offers tied to events like the BPL, IPL, or T20 World Cup — are structured in ways that do not encourage excessive risk-taking.

Players in Bangladesh face unique social and financial pressures, and we recognise that gambling can have disproportionate consequences for those playing on tight budgets. That is why our default deposit limits are set conservatively, and why we make it easier to lower limits than to raise them. We would rather have a player enjoy 7edb sustainably for years than see them harmed in a single session.

If you have any feedback on how we can improve our responsible gaming measures, we genuinely want to hear it. Please write to us at [email protected] — your input helps us build a safer platform for all players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and beyond.

7edb — Bangladesh's trusted online betting and casino platform, committed to responsible, fair, and secure gaming for adults aged 18 and above.