7edb Privacy Policy

1. Information We Collect

7edb collects personal information from you through several channels: directly when you register an account or contact our support team, automatically when you use the platform, and from third-party payment processors when you make a deposit or withdrawal. The categories of personal data we collect are set out below.

1.1 Registration and Identity Data

When you create a 7edb account, we collect the following information:

• Full legal name as it appears on your official identification document;
• Date of birth (to verify that you are aged 18 or over);
• Mobile phone number registered in Bangladesh;
• Email address (if provided during registration);
• Username and encrypted password;
• Preferred payment method details (bKash wallet number, Nagad number, Rocket number, Upay, or bank account details for Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, or other supported institutions).

1.2 Verification Documents

In order to comply with our age verification obligations and to process withdrawal requests above certain thresholds, 7edb may request copies of official identification documents, including:

• National Identity Card (NID);
• Passport;
• Driving licence;
• Other government-issued photographic identification accepted in Bangladesh.

Verification documents are processed securely and retained only for as long as required by our verification obligations. They are never shared with third parties except where required by law.

1.3 Transactional Data

We record all financial transactions conducted through your 7edb account, including deposit amounts, withdrawal requests, game wagering history, bonus credits, and account balance movements. This data is used to maintain accurate account records, process financial requests, and detect fraudulent or suspicious activity. All transaction amounts are recorded in Bangladeshi Taka (৳ BDT).

1.4 Technical and Usage Data

When you access the 7edb platform, our servers automatically collect certain technical data, including:

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser version;
• Pages visited, features used, and time spent on the platform;
• Session timestamps and login frequency;
• Referring URL (the website or search engine from which you arrived at 7edb).

This technical data is used for platform security, fraud prevention, performance optimisation, and aggregate usage analytics. It is not used to build individual advertising profiles.

1.5 Communications Data

When you contact the 7edb support team via live chat or email, we retain records of those communications, including the content of your messages, timestamps, and the nature of any queries or complaints raised. This data is used to provide support, resolve disputes, and improve our customer service quality.

2. How We Use Your Data

7edb processes your personal data only for legitimate, defined purposes. We do not use your data for any purpose that has not been disclosed in this Privacy Policy. The primary purposes for which we process personal data are as follows:

Purpose	Data Used	Legal Basis
Account creation and management	Registration and identity data	Contractual necessity
Age and identity verification	Date of birth, verification documents	Legal obligation
Processing deposits and withdrawals	Payment method details, transactional data	Contractual necessity
Fraud detection and prevention	Technical data, transactional data	Legitimate interest
Platform security and integrity	IP address, device data, login records	Legitimate interest
Customer support and dispute resolution	Communications data, account data	Contractual necessity
Responsible gaming monitoring	Wagering history, session data	Legal obligation / legitimate interest
Platform analytics and improvement	Anonymised usage data	Legitimate interest
Service communications (e.g., account updates)	Mobile number, email address	Contractual necessity

7edb does not use your personal data for automated decision-making or profiling in ways that produce legal or similarly significant effects without human review. Responsible gaming monitoring flags are reviewed by our support team before any account-level action is taken.

3. Data Sharing and Disclosure

7edb does not sell, rent, lease, or otherwise commercially transfer your personal information to any third party. We may share your data with the following categories of third parties only where strictly necessary and only to the extent required for the stated purpose:

3.1 Payment Processors

To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks, we share the minimum necessary payment information with those payment service providers. These providers are contractually bound to process your data solely for the purpose of executing the transaction and are not permitted to retain or use it for any other purpose.

3.2 Identity Verification Services

Where required for age or identity verification, 7edb may engage a third-party verification service to validate documents submitted by players. Any such service is bound by strict confidentiality obligations and processes data solely for verification purposes.

3.3 Technology and Infrastructure Providers

7edb uses third-party technology partners for hosting, content delivery, and security services. These providers may process technical data (such as IP addresses and server logs) in the course of providing their services. All infrastructure partners are subject to data processing agreements that restrict their use of your data to the provision of the contracted service.

3.4 Game Content Providers

Live casino and slot games on 7edb are supplied by licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive session tokens and game-round identifiers to facilitate gameplay and calculate outcomes. They do not receive your full identity or payment data.

3.5 Law Enforcement and Regulatory Authorities

7edb will disclose personal data to law enforcement agencies, regulatory authorities, or other government bodies where required to do so by law, or where we have reasonable grounds to believe that disclosure is necessary to prevent fraud, protect the safety of our players, or comply with a lawful order. We will notify the affected player of any such disclosure where we are legally permitted to do so.

4. Cookies and Tracking Technologies

7edb uses cookies and similar browser-based technologies to ensure the platform functions correctly, to remember your preferences, and to understand how players interact with the site. We do not use third-party advertising cookies, retargeting pixels, or cross-site tracking technologies of any kind.

4.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session management cookies that keep you logged in while you navigate between pages. Without these cookies, the platform cannot operate.
• Preference cookies: Store your settings and preferences, such as your preferred language or display configuration, so you do not need to reconfigure them on every visit.
• Analytics cookies: Collect anonymised data about how pages are used — which sections attract the most engagement, which features are underutilised, and how navigation flows perform. This data is aggregated and cannot be used to identify individual players.
• Security cookies: Help detect and prevent fraudulent login attempts, account takeovers, and bot activity. These cookies are essential for the security of your account.

4.2 Managing Cookies

You may adjust your browser settings to block or delete cookies at any time. However, please note that disabling essential cookies will prevent you from logging in to and using the 7edb platform. Instructions for managing cookies are available in the help documentation of all major browsers. Since 7edb does not use advertising or cross-site tracking cookies, opting out of those categories has no impact on your 7edb experience.

5. Data Security Measures

Protecting your personal data is a technical and organisational priority at 7edb. We implement the following security measures to safeguard your information:

• 256-bit SSL/TLS encryption on all data transmitted between your device and our servers;
• Encrypted storage of all sensitive personal data, including passwords (stored as salted hashes, never in plain text) and payment details;
• Role-based access controls that limit access to personal data to authorised personnel with a demonstrated operational need;
• Regular security audits and vulnerability assessments of our platform infrastructure;
• Intrusion detection systems and real-time monitoring for suspicious access patterns;
• Two-factor authentication (2FA) options available to all registered players to protect account access;
• Staff training on data protection obligations and secure data handling procedures.

While 7edb takes all reasonable steps to protect your data, no platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to affect your rights or interests, we will notify you without undue delay and will take all practicable steps to contain and remedy the breach.

6. Data Retention Policy

7edb retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable legal, regulatory, or operational obligations. The following general retention periods apply:

• Active account data (registration details, transaction records, game history): retained for the duration of your account and for a minimum of five years following account closure, in line with standard financial record-keeping obligations;
• Verification documents (NID copies, passport scans): retained for the duration of your account and for a minimum of five years following closure;
• Support communications: retained for three years from the date of the communication, or longer where the communication relates to an unresolved dispute;
• Technical/server log data: retained for a rolling period of twelve months, after which logs are automatically purged or anonymised;
• Cookie data: session cookies expire when you close your browser; preference and analytics cookies have a maximum lifespan of twelve months.

When personal data is no longer required and the applicable retention period has elapsed, it is securely deleted from our systems or irreversibly anonymised so that it can no longer be associated with any individual player.

7. Your Privacy Rights

As a player on the 7edb platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will acknowledge your request within 48 hours and aim to resolve it within 14 calendar days.

7.1 Right of Access

You have the right to request a copy of the personal data that 7edb holds about you. We will provide this in a structured, commonly used format. Identity verification will be required before any data is disclosed.

7.2 Right to Rectification

If any personal data held on your account is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as updating a mobile number) can be made by contacting support directly. Corrections to identity data may require supporting documentation.

7.3 Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you wish to close your account and withdraw consent. Please note that certain data cannot be deleted where we are subject to a legal obligation to retain it — for example, financial transaction records required for anti-fraud compliance. In such cases we will explain which data must be retained and why.

7.4 Right to Object

You have the right to object to the processing of your personal data where that processing is based on our legitimate interests. We will consider your objection and cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.

7.5 Right to Data Portability

Where technically feasible, you may request that your personal data be transferred to you or to another service provider in a structured, machine-readable format. This right applies to data you have directly provided to 7edb and which is processed on the basis of consent or contractual necessity.

7.6 Right to Lodge a Complaint

If you believe that 7edb has handled your personal data in a manner inconsistent with this Privacy Policy, we encourage you to contact us first so that we may attempt to resolve the matter directly. You also retain the right to escalate your complaint to the relevant data protection authority or consumer rights body in Bangladesh.

8. Updates to This Privacy Policy

7edb reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable law. When material changes are made, we will publish the revised Policy on this page with an updated "Last Updated" date and, where appropriate, notify active account holders via their registered mobile number or email address.

Your continued use of the 7edb platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information. If you do not agree with any changes to this Policy, you should contact our support team to discuss closing your account.

For all privacy-related queries, data access requests, or complaints, please contact us at: [email protected]. Our support team is available 24 hours a day, seven days a week, including all Bangladeshi public holidays, via live chat on the 7edb platform and by email.